Frequently Asked Questions
Shipping
What is the delivery time?
Each UNEQON order is carefully prepared and packed with attention to detail. Orders are typically processed within 1–3 business days and delivered within 3–7 business days after shipping, depending on your location.
Do you ship nationwide?
Yes. We currently ship throughout the United States. Shipping rates are automatically calculated at checkout based on your delivery address.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Products & Ingredients
Are UNEQON products handcrafted?
Yes. Our candles are handcrafted in small batches, allowing us to maintain the quality, attention to detail, and artisanal character that define the UNEQON experience.
What ingredients are used in UNEQON products?
We carefully select ingredients known for their quality, performance, and sensory experience. Depending on the product, our formulas may include botanical oils, plant butters, essential oils, organic waxes, and premium fragrance compositions. Full ingredient information can be found on each product page.
Are your products vegan and cruelty-free?
Many of our products are vegan and cruelty-free. Specific details can be found within each product description.
What kind of wax is used in UNEQON candles?
Our candle collections feature carefully selected waxes, including organic soy wax and premium coconut-apricot wax blends, chosen for their clean burn, luxurious texture, and exceptional fragrance performance.
Can the Ritual Massage Candle be applied directly to the skin?
Yes. Ritual Massage Candle is specifically formulated for body rituals. Once melted, it transforms into a warm, skin-friendly blend of botanical butters and oils designed to nourish and soften the skin.
Orders, Exchanges & Returns
Can I return or exchange my order?
We want you to love your UNEQON experience. If there is an issue with your order, please contact us within 14 days of delivery and we will gladly assist you.
What if my product arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with photos of the item and packaging. We will work quickly to find the best solution.
How do I request a refund?
Approved refunds are issued to the original payment method used at checkout. Processing times may vary depending on your financial institution.
Product Care
How should I care for my candles?
For the best experience, allow the wax to melt evenly across the surface during the first burn. Trim the wick before each use and never leave a burning candle unattended.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight and excessive heat to preserve their fragrance, texture, and performance.
Payment & Security
What payment methods do you accept?
We accept major credit cards and all payment methods available through our secure checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment providers that meet industry security standards.